Plyd
RBI inspection prep call
28 Jun, 16:05 · 22:10Transcribed
Summary
Discussed the re-KYC backlog and remediation timeline ahead of the annual RBI inspection. Backlog clearance committed for 31 Jul.
Key points
- Re-KYC backlog clearance at Mumbai Fort and Pune Camp committed for 31 Jul.
- Mumbai Fort has the highest pending queue at about 1,840 accounts.
- Dedicated desks and SMS outreach agreed as the remediation plan.
- The team asked for updated aging reports before the walkthrough.
Action items
- Share the branch-wise KYC aging report by 30 Jun.
- Confirm the desk staffing plan with the zonal office.
- Send SMS and call outreach to customers pending re-KYC.
Transcript
00:00
Inspection lead
Thanks for joining. We want to lock the re-KYC remediation timeline.
02:15
Compliance head
We can clear Mumbai Fort and Pune Camp by the 31st of July.
06:40
Inspection lead
And on outreach, can you do better on customer contact?
07:10
Compliance head
We can add SMS plus a call queue for the pending accounts.
14:20
Inspection lead
Works. Send the aging report and the desk staffing plan.