Plyd
Pune Camp branch walkthrough
29 Jun, 11:20 · 14:32Transcribed
Summary
Reviewed account opening flow and footfall at Pune Camp. Agreed to add a dedicated re-KYC desk in July to clear the backlog before the inspection.
Key points
- Pune Camp opened about 9,840 new accounts this year, the highest of any branch.
- Morning footfall is the bottleneck; account-opening counters back up before 11am.
- A dedicated re-KYC desk was approved to clear the pending queue.
- Passbook and cheque book requests are the top service-request types at the counter.
Action items
- Staff a dedicated re-KYC desk by 10 Jul.
- Add a second account-opening counter during peak hours.
- Push mobile and net banking sign-ups at onboarding to lift digital adoption.
Transcript
00:00
Rajesh
Let's start at account opening. Where are we on new accounts this month?
01:12
Branch manager
Tracking ahead of plan, but the counters back up before 11am.
03:40
Rajesh
For the re-KYC backlog we'll need a dedicated desk. Can we staff it?
04:05
Branch manager
If we redeploy one officer now, a week and we're covered.
08:50
Rajesh
And digital adoption at onboarding?
09:30
Branch manager
We enrol most new customers on mobile banking at the counter itself.