Summary

Service backlog review. Card requests at risk on turnaround, follow up with the card vendor. New account output strong.

Key points

• Card service requests are at risk on turnaround.
• New account opening is ahead of plan across the zone.
• Complaint resolution TAT held under four days this month.

Action items

• Expedite card issuance with the vendor for pending requests.
• Hold new-account momentum steady into the next month.